Refund policy

We want you and your pet to love every Harin's Picks product. If something isn't right with your order, we'll make it right.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or is not what you ordered, email us at support@harinpicks.com within 7 days of delivery with your order number and a clear photo or video of the issue. We'll send a free replacement or issue a full refund — no need to send the item back.

Lost Packages

If your order hasn't arrived within 20 business days of shipping, or tracking shows it as lost, contact us. We'll check with the carrier and send a replacement or issue a full refund.

Change of Mind

Our products ship directly from our partner warehouses, so we're unable to accept returns or exchanges for change of mind, ordering the wrong size, or items that are no longer needed. Not sure which size or item is right? Email us before you order — we're happy to help you choose.

Order Changes and Cancellations

Orders are sent to our warehouse for processing right away, so we can't cancel or change an order once it has been placed. If you notice a mistake in your shipping address, email us immediately and we'll do our best to help.

Refunds

Approved refunds are issued to your original payment method within 5–7 business days. Your bank or PayPal may take additional time to post the refund.